Reflection period/return

Sometimes you may want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to register the order as a return up to 14 days after receipt without giving a reason.

After cancellation, you have another 14 days to return the order. You will then be credited the full order amount including shipping costs. Only the return costs from your home to the web shop are for your own account. These costs are approximately 7.25 per parcel, for the exact rates please consult your carrier's website. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original state and packaging.

Product exchange?

Want to exchange a product? That's no problem at all. You can contact info@dutchheating.nl for this. However, you do bear the cost of returning the product yourself."

I gave the wrong delivery address!

Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will then try to change the order for you.